Iraq: Skill Gaps Filled on IT Operation and Maintenance

In many ways, solving a skill gap is like solving a puzzle. Not only do we have to make the pieces fit, but we have to make sure we have all the necessary pieces from the get-go. That includes a list of the required skills and competencies for each job role, assessment of what we have versus what we need, identification of high performers and best practices, necessary training, and measurement of results.
The Technical Assistance Team of SICI Dominus, consortium’ leader on implementing the EU funded “Water Monitoring Task Force” project (EuropeAid/135762/DH/SER/IQ), conducted a survey for the TNA (Training Needs Analysis) basis on Work/Task Analysis in 4 key ministries, MoMPW, MoWR, MoE, and MoH, of 10 indicative governorates of Iraq, Baghdad, Babel, Basra, Karbala, Kirkuk, Maysan, Muthanna, Najaf, Thi Qar, and Sulaymaniyah, to specify the main duties and skills level required for the IT employees and afterwards to develop relevant links to the content of the job.
The 3 day training for each of the 3 groups was separately delivered to 57 IT employees overall from Baghdad, Basra, Sulaymaniyah, and surrounding areas from January 19 to February 5, 2016. And, the following topics were explained:

  • Introduction to Iraqi National Water Monitoring Network
  • Introduction to Microsoft Windows 8.1 Operating System
  • Workstation Setup for Network and Internet Connection
  • Introduction to Microsoft Office 2010, Word, Excel, Power Point
  • LAN (Local Area Network) / WAN (Wide Area Network)
  • Network Maintenance and Troubleshooting
  • Data Communication Protocols
  • Routing
  • TCP/IP Protocol Suite
  • IPV4 and IPV6
  • SMTP (Simple Mail Transfer Protocol)
  • SNMP (Simple Network Management Protocol)